Hi Michan,
I wanted to tell you that you were absolutely right about your installers at Keystone. They introduced themselves and Marcelo confirmed all of the project details with me to make sure things were correct. There were some delays because my sheathing turned out to be basically non-existent (just sound-board) and Marcelo had to come up with a way of putting sheathing on to better protect against the weather around the windows. He showed me the problem and told me what he wanted to do. Most contractors would have probably just put paper over it, but he wanted to give me extra protection despite the fact that the rest of the house did not have wood sheathing. It was a creative idea to rip the cripple studs slightly to make it fit properly.
The job was done with exceptional attention to detail and they persisted until things were just perfect. I’ve never seen contractors tweak and redo steps until they got things just perfect. Marcelo even disassembled, trimmed, and reassembled an entire wall build-up by himself after he found that the adjacent window and sill were about 3/16″ higher. Honestly, I wouldn’t have noticed such a small detail as the only it could be seen was by sighting the line from the outside with your head against the siding, and likely would have been unnoticable after the trim went up. I was extremely impressed as he and the crew treated the project as if they were working on their own homes. They swept and cleaned up better than any other contractor I’ve had making sure to pick up every last scrap and thoroughly broomed the work area and then some.
Marcelo also made sure to explain each step in the process and pointed out any small imperfections such as a minor difference in the amount of visible frame inside the house due to the walls not being perfectly plumb. Probably not noticable to anyone but him. The whole crew worked in parallel instead of the usual milling around I see, and most of the time was spent waiting on materials. It was also very obvious the crew enjoyed working together, which allowed them to hold each other to high standards. Thanks for running a contracting business that does what they say, on time, and does it well, and thanks to the crew for their exceptional work. I know that when we’re ready to replace the rest of the windows in our home, we will want Keystone and Marcelo and his crew to do the job.
