Hi Michan,

I wanted to tell you that you were absolutely right about your installers at Keystone.  They introduced themselves and Marcelo confirmed all of the project details with me to make sure things were correct.  There were some delays because my sheathing turned out to be basically non-existent (just sound-board) and Marcelo had to come up with a way of putting sheathing on to better protect against the weather around the windows.  He showed me the problem and told me what he wanted to do.  Most contractors would have probably just put paper over it, but he wanted to give me extra protection despite the fact that the rest of the house did not have wood sheathing.  It was a creative idea to rip the cripple studs slightly to make it fit properly.  

The job was done with exceptional attention to detail and they persisted until things were just perfect.  I've never seen contractors tweak and redo steps until they got things just perfect.  Marcelo even disassembled, trimmed, and reassembled an entire wall build-up by himself after he found that the adjacent window and sill were about 3/16" higher.   Honestly, I wouldn't have noticed such a small detail as the only it could be seen was by sighting the line from the outside with your head against the siding, and likely would have been unnoticable after the trim went up.  I was extremely impressed as he and the crew treated the project as if they were working on their own homes.  They swept and cleaned up better than any other contractor I've had making sure to pick up every last scrap and thoroughly broomed the work area and then some.

Marcelo also made sure to explain each step in the process and pointed out any small imperfections such as a minor difference in the amount of visible frame inside the house due to the walls not being perfectly plumb.  Probably not noticable to anyone but him.  The whole crew worked in parallel instead of the usual milling around I see, and most of the time was spent waiting on materials.  It was also very obvious the crew enjoyed working together, which allowed them to hold each other to high standards. Thanks for running a contracting business that does what they say, on time, and does it well, and thanks to the crew for their exceptional work.  I know that when we're ready to replace the rest of the windows in our home, we will want Keystone and Marcelo and his crew to do the job.

Hi Michan,

Your installers finished up Friday while I was at work, and I came home last night to see it was all done. Waking up this morning was one of the most delightful experiences; I could barely hear the thrashing of the freeway noise. Also, it seems my heater dos not kick on as frequently. Thanks for all of the hard work.

Hi Michan

Just wanted to let you know your team at Keystone has been a pleasure to work with! Especially your window installers they were so sweet and did an amazing job. The windows look beautiful!! Now we just need to finish up and hopefully sell that dang house!! I will definitely be referring you to my friends, family, clients and colleagues!

Take care and Thanks!!

Hello,
My name is Alex Velez. My wife and I own a home in Maple Leafthat needed new vinyl double-pained windows. Through a strong recommendation from a neighbor, we chose Keystone Windows and Doors. We were very pleased with their courtesy, professionalism and craftmanship. New efficient windows are a necessity if you decide to sell your house in a tough buyers market, or cut down on your heating bill or eliminate outdoor noise. I can see why my neighbor picked Keystone, and would recommend them highly to everyone.

Michan,
Thanks to you and your crew for a great job! This is the 3rd window install I have done, and this one was by far the best! Your lead on site was awesome! He really ran things tight and always asked questions before he did something he was not sure of! Please extend my thanks to them! I would hug them all, they were so cute! I will recommend you to my uncle so please watch for that! Best Wishes!

Dear Michan,
I have been meaning to write you for so long!  I want to write a  
glowing letter for your portfolio.  But for now, I must quickly say  
thanks and let you know how much the new windows (esp the bay in the front) have meant to all of us. This being our first winter with  
them, I expected the room to be warmer without drafts. Well, who knew
that we would have two weeks of record breaking snow??  And through it  all, we were able to enjoy a true winter wonderland, draft free and with the benefit of light and an expansive view. We have all enjoyed it so. Thanks. I appreciate, as always, your vision.

The windows crew was responsive and efficient in the manner of which they replaced my windows. I do love the work, it looks absolutely amazing!!! The rec-room has just been transformed by the excellent craftsmanship and work. I'm so happy with it. I'm not planning to sell soon. Maybe within the next five years, but not shorter term than that -- I have to get some enjoyment out of my new windows! :o)

We would like to take a moment and tell you how satisfied we are with both the product and the service we received from Keystone Windows & Doors.
 
From the moment we engaged with you about our desire to preserve the character of our 1930's house, you listened and cared right along with us. Your competitors did not rise to that level of customer service. 
Your experience with older homes is what intrigued us, your sincerity about it made us trust your recommendations on the right windows to install in our home.   Michelle and I both new we were dealing with a company that cares about the character of a house and would find the right product to match it. And you did.  

The most often repeated compliment we get is how well the Milgard wood-clad Retrofit windows preserve the character of our classic home's wood trim on the inside and how attractive they are from the curbside (fiberglass exterior).  They were not the cheapest option nor the most expensive...but they were the right option.  They were the right product for our home.
 
We were also impressed by the teamwork from the critical measurements (done so very accurately!) all the way through the install.  The installers did beautiful work, were courteous, amiable and professional. They also finished early without sacrificing any quality. In fact, we felt like they were approaching the installation  as if it was their own home.  They were even kind and protective of our pet cat, which we appreciated very much.
Hat tip to your team, they were simply the best contractor experience we have had to date.  If we can ever be a reference for Keystone we would be honored to do so. If we need more window work done (or any of our friends), you know we will be calling on Keystone.
 
Thanks again for helping us to make our house more beautiful, we could not be happier with your work.

Thank you for your personal attention to my mother’s window problems. Your prompt, kind manner is greatly appreciated.

Dear Michan, Rob, Kyle, Nick, Collin, Francisco, Diego, & the rest of the Keystone Windows Co.

Thank you so very much for everything – all the hard work on our windows & doors, the excellent customer service/support and the “going the extra mile for us attitude”. – we love our new windows and doors and our house feels so much warmer. The contrast from before/after is striking! [Nick- Thanks for you excellent work and very personal & personable service. Thank you for pointing out and fixing our siding - we will paint soon so it will all match!]

We are so very pleased with how everything turned out and are looking forward to working with you all again soon when we start the remodel of our kitchen/living area and the addition of our master suite! We hope it’ll be soon – we’re looking at late 2006/ early 2007!

Again, we appreciate all you have done for us – each and every one of you! Thank you so very much!

 

"We would like to express our great appreciation for Keystone Home Construction Inc. Their work in our home has added security and comfort into our lower level. We had asked Michan to produce a unique window for us, incorporating our old rusty window's style with a new, more secure window that could resist rust and could be painted to our custom color. It was no problem for their crew and thanks to their wonderful work and flexible approach in customizing the window to our needs, we now have high security, hand-leaded, fiberglass windows that look great (and have received many compliments.) My husband and I would recommend Keystone for even the most difficult of jobs. Their window choice is vast, prices were the best of all four of our estimates, and in fact, they were the only company that would produce the thickness that we requested for the lead that was to mimic the replaced windows. We are extremely happy with our windows."

 

"I just wanted to thank you for a job well done. We're thrilled with the results and certainly very happy that we crossed paths. We look forward to having you back to do a few more things like the front door and kitchen door in the future so as soon as you have the time to come out and give us a bid on that and pencil us in on your calendar, that would be great. Thanks again, and we sure appreciate everything you did for us."

 

"We would like to thank all of you at Keystone Windows and Doors for your courtesy, professionalism and aim to please. We would not hesitate to call you again and would be happy to recommend you to anyone who could benefit. Thank You!"

 

"A couple years ago, we bought a home in Kirkland that we love. The biggest problem with the house was the 23 year-old ugly, single pane aluminum frame windows. At the end of 2003, we began interviewing window companies. The process was not easy, and we had a hard time believing we would get the windows we wanted.

In February 2004, I met Rob and Michan Rhodes, owners of Keystone Windows and Doors, Inc. I found their very professional Web site on the internet and I called to make an appointment for a free estimate. Michan showed us a lot of great pictures and references from previous jobs, and generated an estimate for us on her laptop.

From the beginning, I felt that I could trust this company, but we were still nervous about the quality of workmanship and the windows we would be getting. It was a huge project. We had 26 windows to replace. Michan presented us with a list of customers we could contact that would be more than happy to give references for Keystone Windows and Doors, Inc. We scheduled an appointment to see the company's previous jobs. Customers of Keystone Windows and Doors, Inc. told us about the high quality windows and workmanship, a clean work environment and friendly experience. We visited a few houses and we were very pleased with what we saw. We scheduled an appointment to replace our windows. On Monday (the first day of the replacement process), I came home from work and didn't see any remodeling mess. I actually thought no one had come that day, and figured they would probably come tomorrow. Then I went to back of my house and couldn't believe my eyes. There were new windows, beautiful new windows and my house was as clean as I had left it in the morning. I immediately fell in love with my new windows. Michan called that night, and she asked me if everything was ok. My answer was: Michan, I love, I love, I love my new windows, it is more than I expected! Over the next few days my Kirkland house started to look like a million dollars. Every day when I came home from work, my house was clean, with absolutely no remodeling mess. When the job was done we were so happy and pleased. I was ready to hug all the employees of Keystone Windows and Doors, Inc.

We highly recommended Keystone Windows and Doors, Inc. for any big or small projects. They will provide smart solutions, high quality workmanship, clean surroundings, and a friendly atmosphere. My outstanding experience replacing our windows with Keystone Windows and Doors, Inc. makes me sad for one reason, I have no more windows to replace.

Rob and Michan, thank you so much for your hard and honest work. It is highly appreciated!"